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Corporate & Social Responsibility Policy

CRS Statement

Guardforce Security Services Limited is committed to carrying out its business and affairs in a socially responsible, sustainable and meaningful way, taking into account ethics, the environment and needs of society at large.

What CSR Means

Our Company regards CSR as:

* A strategic means to make a positive contribution to its business success

* Conducting its business in a socially responsible and ethical manner

* Protecting the environment and the safety of people

* Part of its plan to continue to build trust in the Company from customers, employees and from the communities in which it operates

* Supporting Human Rights, operating an equal opportunity policy and respecting diversity Part of its plan to generate teamwork among employees and pride and commitment to the Company.

Policy Objective

Guardforce Security Services Limited will ensure that all matters of CRS are supported in our operations and administrative matters and are consistent with the Company’s and stakeholder’s best interest. We are committed to being recognized as an organization considerate of CRS and recognizes that in doing so will add value to all aspects of the organization.

The Chief Executive Officer will have ultimate responsibility for ensuring the pervasiveness of CRS throughout Guardforce Security Limited and the Company management team will act as role models by incorporating CRS considerations into their decision making processes in all business activities. The Company management team will ensure the appropriate structures are in place to enable effective monitoring, auditing and development of CRS initiatives.

Business Ethics & Transparency

We are committed to maintaining the highest standards of integrity and corporate governance in all aspects of its daily operations to provide excellence and confidence in its business activities for all stakeholders. Health and safety and environmental policies are in place and are communicated to all staff via staff hand books and various other methods.

Stakeholder Activity

Guardforce Security Services Limited will ensure that all stakeholders are treated with respect, openly and with honesty.

Employee Relations

We will ensure that all employees are treated fairly and with dignity, with consideration for their goals and aspirations and that diversity in the workplace is embraced by all employees and we will adopt fair labour practices both in the spirit and the letter of the national and local laws.

Guardforce Security Services Limited is committed to providing equal opportunities in all aspect of its business and will not tolerate workplace conduct that is contrary to this requirement including discrimination, intimidation or harassment.

Human Rights

Guardforce Security Services Limited will not tolerate, engage or be complicit in any activity that solicits or encourages human rights abuses. We will work with the government and other authorised agencies to support activities focusing on the improvement of human rights within its sphere of influence and we will strive to build trust and demonstrate respect for diverse cultures, customs and the values of individuals and groups.

Community Relations

Where possible, we will invest in the local community and support activities that result in a mutual benefit and we will actively participate in the local business community by developing and sustaining membership of appropriate associations.

Quality Policy

  • The Management Team of Guardforce Security Services Limited shares a goal with all our people to be the Market Leader in the provision of Manned Guarding and Security Services across all business sectors.
  • We will achieve this goal by adopting the following strategies: ISO 9001.
  • The quality commitment of the Management Team extends to ethical treatment of all our clients and staff.
  • We will continuously communicate the vision, goals and philosophy of Guardforce to all our people.
  • To encourage and facilitate empowerment, the Management Team is committed to supporting decision makers, even where a decision proves to be incorrect, provided Guardforce’s guidelines are applied.
  • Our commitment to quality includes compliance with Industry and Business Standards such as BS EN ISO9001:2008, BS7499, BS7984 and BS7858. Therefore, our procedures are subject to regular assessment by external bodies.
  • We will regularly monitor satisfaction levels with our clients and staff to ensure we are continuously improving the level of service.

Insurance Policy

Guardforce Security Services Limited is fully insured with a leading insurance company for comprehensive cover:

Employers Liability
Limit of Indemnity:- £ 10,000,000 any one occurrence and unlimited in the Period of Insurance
Includes indemnity to Principals

Public / Products Liability
Limit of Indemnity:- £ 5,000,000 any one occurrence and unlimited in the Period of
Insurance, but in ‘all’ in respect of Products Liability
Includes Indemnity to Principals

Extension 1. Inefficacy and Contractual Liability
Limit of Indemnity:- £ 5,000,000 any one occurrence and unlimited in the Period of Insurance
Includes indemnity to Principals

Extension 2. Products Inefficacy
Limit of Indemnity:- £ 5,000,000 any one occurrence and in all during the Period of Insurance

Extension 3. Wrongful Arrest
Limit of Indemnity:- £ 5,000,000 any one occurrence and unlimited in the Period of Insurance

Extension 4. Loss of Keys and Consequential Loss of Keys

Loss of Keys
Limit of Indemnity:- £ 100,000 any one occurrence and unlimited in the Period of Insurance

Consequential Loss of Keys
Limit of Indemnity:- £ 100,000 any one occurrence and unlimited in the Period of Insurance

Extension 5. Financial Loss
Limit of Indemnity:- £ 1,000,000 any one occurrence and in all during the Period of Insurance

Sub Section 1. Professional Indemnity
Limit of Indemnity:- £ 250,000 any one occurrence and in all during the Period of Insurance

Fidelity Guarantee
Limit of Indemnity:- £ 250,000 in respect of any one employee and £ 500,000 in all in any one period of insurance

We will be happy to provide more details of our insurers and the cover if needed

Equal Opportunity

Guardforce Security Services Limited intends to be an “employer of choice” within the industry and believes that our goal can only be achieved by treating all employees fairly and equally.

Our Company recognises its obligations under the Equality Act 2010, Race Relations Act 2010, Sex Discrimination Act 2008 and Disability Discrimination Act 2005 to eliminate discrimination on the grounds of disability, race, sex, age, religion or belief,sexual orientation, gender reassignment, pregnancy or maternity or marital status and to promote equal opportunity in employment. We also understand that a right to equal pay between men and women, free of sex bias, is a fundamental principle of European Community Law and is conferred by UK legislation.

We are committed to the promotion of equal opportunities in all aspects of employment regardless of sex, race, parental or marital status, age, religion, disability or any other criteria not specifically related to skills, abilities and potential. No applicant or employee will be placed at a disadvantage by requirements or conditions that are not necessary to the performance of the job.

Our staff responsible for recruiting and selecting in their area must be aware that both employees and non-employees can bring claims under the Sex Discrimination Act, the Race Relations Act or the Disability Discrimination Act if they feel they have been unfairly treated during a selection process.

Appropriate disciplinary action, including summary dismissal for serious offences, will be taken against any employee who violates Guardforce Security Limited’s equal opportunities policy. Any employee who feels that he or she has been treated unfairly or feels that he or she has suffered harassment should raise their grievance through the appropriate channels.

Our directors, managers and supervisors are responsible for eliminating and preventing discrimination, harassment, intimidation or victimisation. Failure to do so will be treated as failure to fulfil one of the responsibilities of their position.

Guardforce Security Services Limited recognises that regular monitoring is essential to the effectiveness of this policy and, therefore, periodic checks will be made to ensure that discrimination does not arise. We intend, through our Equal Opportunities Policy, to avoid unfair treatment, to fairly reward the skills, experience and contribution of all staff and, therefore, increase competitiveness and enhance the reputation of our Company.

Diversity Policy


Guardforce Security Services Limited aims to be a company of choice for men and women of all ethno-cultural backgrounds regardless of age, gender, sexual or political orientation or any other irrelevant factor.

By making diversity a business focus we will build an environment that fosters integrity and respect, values differences, in which each individual is able to achieve the most out of his/her career and contribute to superior results for our customers and ourselves.

The hallmark of our success will be our reputation for talent and a company with a distinctive culture in which exceptional people from many different backgrounds can build rewarding careers.

Our Policy

The diversity of our people, our products and our services is at the heart of our mission to improve the performance of our clients through the alignment of people with business strategy.

We are committed to be a company of choice for all men and women of all ethno-cultural backgrounds regardless of age, gender, sexual or political orientation, family status or any other irrelevant factor eliminating unlawful and unfair discrimination in all areas of employment and business, building an environment that fosters integrity and respect for the individual, that nurtures consultative and inclusive decision making, and where performance is the measure of value, recruiting from the widest possible talent pool and taking positive action on diversity that helps all employees to achieve the best possible work life balance.

Guardforce Security Services Limited aims to be a company of choice for all men and women of all ethno-cultural backgrounds regardless of age, gender, sexual or political orientation, family status or any other irrelevant factor.

The Policy is applicable to all employees (whether permanent or temporary) and to all dealings with clients, candidates, suppliers and contractors. All employees are responsible for the promotion and advancement of this policy.

Our Diversity Policy will be reviewed from time to time to reflect changes in the law, and changing business requirements.


The policy is applicable to all employees (whether permanent or temporary) and to all dealings with clients, candidates, suppliers and contractors.


All employees are responsible for the promotion and advancement of this policy.

Behaviour, actions or words that transgress this policy may be the subject of disciplinary proceedings.


This policy will be reviewed from time to time to reflect changes in the law, and changing business requirements.

General Data Protection Regulations Policy (GDPR)

This policy applies to information relating to identifiable individuals e.g. staff, applicants, former staff, clients, suppliers and other third party contacts.

Guardforce Security Services Ltd. will:

  • Comply with both the law and good practice
  • Respect individuals’ rights
  • Be open and honest with individuals whose data is held
  • Provide training and support for staff who handle personal data, so that they can act confidently and consistently

Guardforce Security Services Ltd. recognises that its first priority under the GDPR is to avoid causing harm to individuals.  In the main this means:

  • Complying with your rights,
  • Keeping you informed about the data we hold, why we hold it and what we are doing with it,
  • Keeping information securely in the right hands, and
  • Holding good quality information.

Secondly, GDPR aims to ensure that the legitimate concerns of individuals about the ways in which their data may be used are taken into account.  In addition to being open and transparent, Guardforce Security Services Ltd. will seek to give individuals as much choice as is possible and reasonable over what data is held and how it is used.  This includes the right to erasure where data is no longer necessary and the right to rectification where the data is incorrect.  Full details are available in the Privacy Notice issued at the point of gathering the data.

Guardforce Security Services Ltd. has identified the following potential key risks, which this policy is designed to address:

  • Breach of confidentiality (information being given out inappropriately).
  • Insufficient clarity about the range of uses to which data will be put — leading to Data Subjects being insufficiently informed
  • Failure to offer choice about data use when appropriate
  • Breach of security by allowing unauthorised access.
  • Failure to establish efficient systems of managing changes, leading to personal data being not up to date.
  • Harm to individuals if personal data is not up to date
  • Insufficient clarity about the way personal data is being used e.g. given out to general public.
  • Failure to offer choices about use of contact details for staff, clients workers or employees.

In order to address these concerns, to accompany this policy, we have an accompanying Information Security policy and we will issue Privacy Notices to explain what data we have, why we have it and what we will do with it.  The Privacy Notice will also explain the data subjects rights.  We will offer training to staff where this is necessary and appropriate in the circumstances to ensure compliance with GDPR.  Such training will vary according to the role, responsibilities and seniority of those being trained.

We aim to keep data only for so long as is necessary which will vary from according to the circumstances.

We have no intention to transfer data internationally.

The Data Protection Officer is tasked with the following responsibilities:

  • Briefing the board on Data Protection responsibilities
  • Reviewing Data Protection and related policies
  • Advising other staff on Data Protection issues
  • Ensuring that Data Protection induction and training takes place
  • Notification
  • Handling subject access requests
  • Approving unusual or controversial disclosures of personal data
  • Approving contracts with Data Processors
  • Ensuring Data is stored securely
  • Maintain a Data Audit and keep this up to date
  • Reporting breaches to the Information Commissioners Office and the relevant Data Subject(s)

Significant breaches of this policy will be handled under Guardforce Security Services Ltd’s disciplinary procedures which may amount to gross misconduct. 

Subject Access Request

Any subject access requests will be handled by Guardforce Security Services Ltd.

Subject access requests must be in writing.  All staff are required to pass on anything, which might be a subject access request without delay.  The applicant will be given their data within 1 month unless there are complexities in the case which justify extending this to 2 months.  You will be notified of any extensions to the deadline for response and the reasons as soon as possible.

We have the right to refuse a subject access request where data is requested at unreasonable intervals, manifestly unfounded or excessive.  You will be notified of the reasons as soon as possible.

Where the individual making a subject access request is not personally known their identity will be verified before handing over any information.

The required information will be provided in a permanent and portable form unless the applicant makes a specific request to be given supervised access in person.

You have the right to request the information we hold is rectified if it is inaccurate or incomplete.  You should contact Guardforce Security Services Ltd and provide with the details of any inaccurate or incomplete data.  We will then ensure that this is amended within one month.  We may, in complex cases, extend this period to two months.

You have the right to erasure in the form of deletion or removal of personal data where there is no compelling reason for its continued processing.  We have the right to refuse to erase data where this is necessary in the right of freedom of expression and information, to comply with a legal obligation for the performance of a public interest task, exercise of an official authority, for public health purposes in the public interest, for archiving purposes in the public interest, scientific research, historical research, statistical purposes or the exercise or defence of legal claims.  You will be advised of the grounds of our refusal should any such request be refused.

Environmental Policy

The Management of Guardforce Security Services Ltd recognise our wider social responsibilities both in our operating practices and the influence we can bring to bear as an employer and purchaser of goods and services. Therefore, we are committed to taking positive action wherever possible to influence environmental issues.

These actions include:

  • Providing information and guidelines to security personnel and other staff regarding ways of maximising energy efficiency and minimising waste.
  • Designing procedures to reduce paper and make the best use of resources. Use of lead-free or diesel fuels in company vehicles and encouraging sharing of vehicles and the use of public transport where appropriate.
  • Regular servicing of vehicles and equipment to maximise efficiency and fuel conservation.
  • Recycling waste where appropriate and the use of recycled products and giving preferential consideration to environmentally friendly products and suppliers who demonstrate higher levels of environmental concern.

Health & Safety Policy

It is important to provide a Safe and Healthy working environment for all our people and others who may be affected by our undertakings. As a minimum standard, this will be achieved by compliance with European Union directives and regulations set by government agencies.

Our Chief Executive Officer is ultimately responsible for adherence to Health and Safety legislation. The Health and Safety Representative is responsible for advising management of current regulations, for defining procedures, identifying risks and ensuring compliance with all Health and Safety measures. The most senior member of our staff is responsible for ensuring that it provides a safe working environment. Every employee must take responsibility for working safely and for complying with health and safety guidelines issued by our Company.

Guardforce Security Services Limited recognises that it has a mutual responsibility with the customer to minimise risks, in particular to our employees, on customers’ premises. We will liaise closely with the customer to identify risk and ensure compliance with health and safety legislation. Information on any preventative or protective measures to be implemented will be provided to staff in the Assignment Instructions for the site and training will be provided by local management. Regular assessments will be carried out to ensure that information remains up to date and relevant.

Health and Safety training will be provided to all new employees as part of their Induction to Guardforce. Additional training will be provided where new or increased risks are identified.

Although our goal will always remain the elimination of risk, Personal Protective Equipment will be provided where necessary. Where equipment is provided, failure to use it may result in disciplinary action.

We will always endeavour to provide adequate measures, training, information and supervision to minimise risk, however, we rely on the support and full co-operation of all our employees in our efforts to provide a safe working environment.

Our Company visits each and every site prior to commencing to ensure that adequate welfare facilities are in place for all our staff and these facilities are made available by our customers. Due to the very nature of the role of Security Officer we do not have any reason to handle or control any substances which are hazardous to Health & Safety (COSHH). However, if we come across such potential hazards we will report them to the customer immediately and do not enter the area until it is rectified.

Security Industry Authority

  • The Private Security Industry Act 2001 outlines a system for the statutory regulations for the Private Security Industry.
  • The SIA has two main responsibilities; the first one is the compulsory licensing of individuals working within the specific sector of the Private Security Industry. The second is to measure the Approved Contractor Scheme; this is designed to measure Private Security Companies against a set of independently assessed criteria’s.
  • The SIA Approved Contractor Scheme introduced a set of Operational & Performance Standards for Companies who provide security services. This is a voluntary scheme and the Companies who choose to apply for the Approved Contractor status must meet the set standards before achieving the “ACS” status award.
  • Guardforce Security Services is proud to have achieved our Approved Contractor status from the SIA in August 2006 for the scope of Security Guarding & Keyholding.
  • In order to maintain our ACS status for the provision of security guarding and Key holding services, our company is audited on an annual basis.